add chat to your website
 


Radian Research Logo

ANSI Products
IEC Products
Radian Accessories
Customer Services
Customer Hub



 


 
About Radian dots

Company Profile arrow   Executive Management arrow
Letter from the President arrow   Technical / Customer Support arrow
Board of Directors arrow   Certification & Accreditation arrow
About Radian's Founder arrow   Careers arrow
Operating Management arrow   Locations arrow

dots

Radian Building

Radian Research, Inc. operates out of two facilities. One in Pearl, Mississippi where Radian’s fully owned subsidiary, Watthour Engineering Company, Inc. (WECO) is located and the other at Lafayette, Indiana where the Corporate Headquarters are located.

At the Pearl, Mississippi facility we are focused on “Engineered Solutions” with the following business areas:

 

- WECO Software Solutions: Engineering development of: Software for Asset Management and Smart Grid Device Management; Meter Test Data Management; Testing System User Interface.

- WECO Testing Solutions: Engineering design of electric utility testing products for laboratory and field applications including custom products for specific utility needs.


At the Lafayette, Indiana facility we have the following business areas:

- Customer Service, Sales & Marketing: Our direct interface to Customers and Field Sales staff.

- Research, Development & Engineering: Concentrates on creating innovative power and energy measuring technologies.

- Calibration, Metrology & Measurement Traceability: Focused on our commitment to ensuring that a watthour is truly a watthour and are NIST traceable allowing our Customers to verify measurement accuracy with confidence.

- Procurement, Production & Quality Assurance: These three areas work together with attention to detail while employing our ISO-9001 Quality System and supporting our ISO-17025 accredited laboratory.

- Accounting, Finance & Human Relations: Maintain our company scoreboard and support our valuable human assets.



Radian Research Company Overview

Radian Research, Inc. is a recognized world leader of Energy Reference Standards, Energy Meter Testing Systems, Current Transformer Testers, Meter Test Boards, DC to AC Transfer Standards, and Automated Laboratory Energy Reference Systems. Radian provides both portable and primary energy reference standards that are absolutely unequaled in accuracy, stability and reliability. Radian customers typically consist of electric utility companies, energy meter manufacturers, energy meter test system manufacturers and national metrology institutes located throughout the world. Radian Energy Reference Standards and Test Equipment supports the needs of ANSI C12.20, IEC 62052 and IEC 62053 standards.

IEC/AS Standard 62053-11 covers Accuracy Class 0.5, 1.0 and 2 for electromechanical meters for active energy (watt-hours) - this means the accuracy as a percentage from reading under full load conditions and unity power factor. However, the accuracy deteriorates under lower load conditions when power factor is less than unity.

IEC/AS Standard 62053-21 covers Accuracy Class 1.0 and 2 for static/electronic meters for active energy (watt-hours), which means the accuracy as a percentage from reading based on full load conditions and unity power factor. However, the accuracy deteriorates under lower load conditions, power factor less than unity along with the presence of harmonics.

IEC/AS Standard 62053-22 covers a higher Accuracy Standard of 0.2S and 0.5S for static/electronic for active energy (watt-hours) providing a higher Accuracy Standard under full load conditions and unity power factor, in addition to better accuracy readings at much lower load currents, power factor conditions less than unity along with the presence of harmonics.

Read more: http://ecdonline.com.au/content/electrical-distribution/article/electricity-metering-accuracy-explained-372339275#ixzz51udjaC2o


Radian Research Quality Policy

Radian Research is committed to exceeding the requirements of its Customers through continual improvement of our processes, products, services and quality management system.

The management of the Radian Research calibration laboratory is committed to good professional practice and to the quality of its calibration in servicing its Customers both domestic and abroad. Delivering our Customers exceptional calibration quality is held in the highest regard. This commitment is shared throughout the entirety of the Radian Research organization.

The standard of service of the Radian Research calibration laboratory is of the highest quality achievable. This is accomplished through management's ongoing commitment to being the calibration service provider of choice.

The purpose of the Radian Research management system is to consistently maintain high standards of performance and measurement quality and to provide our Customers the best in-class calibration services.

All Radian Research calibrations are performed by technically competent laboratory personnel who are familiar with the quality system documentation and implement these policies and procedures daily in their work.

The calibration laboratory management of Radian Research is committed to compliance with the ISO/IEC 17025 International Standard and to the continual improvement of the quality management system's effectiveness.


Radian Research Mission Statement

Radian Research is committed to being the globally recognized leader for providing innovative and technologically superior products of high quality while maintaining a metrology capability in power and energy measurement that is second to none.

Radian Research Company History and Highlights

Imagine a company based in Lafayette, Indiana that researches new power and energy measurement technologies and develops electrical measurement instruments offering accuracy levels that are arguably the best in the world. Imagine that these products are sold in nearly 50 different countries each year. Imagine that these products play a cornerstone role in maintaining the integrity of the watt-hour for electricity commerce worldwide. Imagine that nearly every one of the 10 million new electricity meters installed each year in the US, such as the one on your home or place of employment, has been calibrated for accuracy against this company's Energy Reference Standards.

Imagine a company founded upon innovation, technology breakthrough and outstanding customer service. This company is Radian Research, Inc. Radian is a privately held corporation founded by Glenn A. Mayfield in 1982. As an electrical measurement physicist, Mr. Mayfield realized that watt-hour reference standards would require a technological advancement to be accurate and stable enough to test new emerging electronic watt-hour revenue billing meters. Therefore, he established the Company's focus as the research, development and production of advanced power and energy measurement instruments for the worldwide electric utility industry.

In 1985 Radian Research began production of its first product, the RM-10 Portable Watt-hour Standard. The RM-10 provided specific innovative features, developed by Glenn Mayfield, which improved accuracy, enhanced testing efficiency and provided greater safety. Totally auto-ranging inputs for current (0 to 50 amps), voltage (60 to 600 volts) and auxiliary power (80 to 600 volts) made it impossible to damage the unit by applying the signal to the wrong tap. A true watt-hour display with a Kh of 1 on all ranges allowed for a much simpler energy meter error calculation. Remote digital display gating eliminated the need for switching the potential while further enhancing accuracy. With its high accuracy, innovative features, and a weight of only 5.5 pounds, the RM-10 soon became the number one selling watt-hour standard in North America. It should be further emphasized that the Radian RM-10 was the first energy metering instrument in the world to provide a wide range auxiliary power input as well as the first to provide an auto-ranging voltage input - these were innovations by Glenn Mayfield that dramatically changed the technology of energy meters and energy standards made by all manufacturers of such products around the world.

In 1986 Radian Research introduced its first primary watt-hour standard, the RM-11. The RM-11 was by far the most accurate over a wide range, stable and lightest weight self-contained primary watt-hour reference standard manufactured in the world, up until Radian introduced the RD Dytronic line of Reference Standards. The RM-11 also provided many of the same innovative features which were previously introduced with the RM-10. The RM-11 was so accurate and stable that many laboratories in the US began transferring the watt-hour directly to NIST instead of the traditional DC to AC transfer methods.

From 1986 to 1990 Radian added various watt-hour meter testing accessories to its product line. These accessories assisted in the automation of testing induction and electronic watt-hour meters. During this same time Radian Research was investing several million dollars into the research and development of an automated AC laboratory reference system product. Then, in 1990 Radian Research introduced the RS-703A Syntron Automated Calibration System with an accuracy of +/- 0.005% +/- traceability uncertainty.

By 1993 Radian had experienced significant growth requiring it to purchase land and have a 22000 square feet custom facility built. This facility became the Corporate Headquarters for Radian Research and houses all aspects of the business including a state-of-the-art surface mount production facility.

From 1993 to 2003 Radian continued to introduce new technologies and new subsequent products, including the various models of the RD Dytronic line of single phase and three phase multifunction reference standards and DC to AC transfer standards. The RD standards contain Radian designed Analog to Digital Converters optimized for power and energy measurement. Radian's RD line of energy reference standards had the broadest offering of models and functionality options as compared to any other manufacturer of energy reference standards in the world. The RD line replaced the RM line of energy reference standards.

In 2005 Radian Research purchased Utility Test Equipment Company (UTEC).The acquisition of UTEC enabled Radian to significantly expand its product offering to the electric utility industry by providing turnkey field test systems for energy meters and current transformers as well as individual equipment pieces that allow customers ultimate flexibility in meeting their testing and calibration requirements.

In 2008 Radian expanded its facility to 30,000 square feet with a new Research and Development Laboratory coupled with new offices and a new break room. The corporation also went through a restructuring of its ownership by purchasing all of its issued stock and forming an Employee Stock Ownership Plan and thus became a 100% Employee Owned Corporation.

In 2009 Radian Research, Inc. was recognized as one of the 50 top Companies to Watch in the state of Indiana. This is a prestigious award given to those companies that have a high growth of revenue and accelerated job creation. The company also starting shipping its next generation of Automated Laboratory Calibrators, the RS-933 which features expanded current sourcing capabilities.

In 2010, in support of extended research and development investment, Radian Research once again expanded its facility for a new 6,000 square feet of additional Research and Development Laboratory space.

In 2011 Radian Research acquired 100% of WECO stock to combine the companies under one ESOP umbrella. The combination of RADIAN and WECO created the world's largest and most technologically innovative provider of energy reference standards, advanced energy meter testing systems and automated laboratory calibration systems. This strategic combination brings together the strengths of WECO's WATT-Net and Winboard software with RADIAN's accurate and precise energy measurement to deliver leading edge testing solutions for all classes of electricity meters including the very latest advancements in Smart Metering. Radian Research now operates out of two facilities ... a 40,000 square feet facility in Lafayette, Indiana and a 25,000 square feet facility in Pearl, Mississippi.

In 2013 Radian Research formed a new business unit named WECO Software Solutions offering a variety of software products ranging from utility meter shop asset management enterprise systems to meter test data management to test system control. No other company offers the wide range of software solutions and integrated solutions with hardware and software to the utility industry for meter shop applications. Our software solutions are designed and developed by our software team to provide the functionality required by our customers.


Return To Top ^

dots


Letter from the President

Dear Customers and Friends of Radian Research
Our company has been granted numerous patents from research of new power and energy measurement technologies of which we then develop electrical measurement instruments offering accuracy levels that are arguably the best in the world. We are a company founded upon innovation. Our product portfolio includes a variety of test and measurement instruments that are sold in over 50 different countries each year and play a cornerstone role in maintaining the integrity of the watt-hour for electricity commerce worldwide. We are Radian Research, Inc. and we are Power and Energy Measurement Specialists.


In 2008 Radian Research created a trust and implemented an Employee Stock Ownership Plan. As a 100% ESOP corporation Radian's employees at both the Lafayette, Indiana and Pearl, Mississippi facilities are beneficial owners. Every effort by every employee helps to advance the company while also advancing the value of their personal retirement accounts from the ESOP. This company ownership structure allows the employees to participate with an entrepreneurial spirit and fosters enthusiasm for exceeding customer expectations. Along with the Employee Stock Ownership Plan, Radian Research maintains a matching 401K plan and a variety of other benefits. We have been told that few companies come close to the quantity and quality level of our employee benefits package.



Tim Everidge, President and CEO of Radian Research Inc.


At Radian Research we are competitive. We like to win. We expect to provide the best products and services in our defined market. Our mentality is one of continuous improvement throughout the organization. We also believe it is important to maintain a high performance work environment that is participative by its very nature where the actions by all are in support of fulfilling our strategic plan of which is communicated to every employee in every department of our company. We seek to add employees to our team that desire to be informed, participative and competitive while also being kind hearted. Each year we actively recruit for the best talent from around the US and the world.

Winning for us is not isolated to providing the best products and services to our customers. It's also about participating in the well-being of our community. We are proud of our Lafayette, Indiana and Pearl, Mississippi facilities of operation. Stewardship in our community is proactively facilitated by our employees. Over the past few years the employees of Radian Research decided to support various charity organizations such as: The Boys and Girls Club, Food Finders Food Bank, Salvation Army Christmas Toy Drive, Habitat for Humanity, United Way Day of Caring, Indiana Blood Center and the Red Cross.

The winning spirit of Radian Research has caught the attention of many over the past few years. Radian Research was recognized by the Indiana Development Corporation and Governor Mitch Daniels as one of the Top 50 Companies to Watch in the state of Indiana. This award is based upon accelerated revenue growth and job creation. We've also been invited to participate in a dialog with Richard Lugar, US Senator for Indiana, regarding the impact of Employee Stock Ownership Plans and why tax legislation regarding ESOPs should remain favorable to companies that implement such plans. Richard Mourdock, State Treasurer of Indiana, was a guest speaker at our initial ESOP announcement ceremony ... an event that was the lead story on WLFI Channel 18 News. In addition, Radian Research was a featured company on the national television program, Inside Business Report, hosted by Fred Thompson.

We obviously cannot accomplish this level of performance, success and attention without the support of our customers. Thank you for putting your trust in Radian Research test and measurement instruments for power and energy. We understand the importance of accurate, precise and stable measurements - it is the basis of our business. We are Radian Research, Inc. and we are Power and Energy Measurement Specialists.

Respectfully,


Tim C. Everidge
President and CEO


Return To Top ^

dots

Radian Research Board of Directors

Radian Research prides itself in maintaining a Board of Directors that consists of proven business professionals each with his/her own area of expertise.  This spectrum of knowledge is effectively applied to oversee the operation of the Company and to provide the guidance and advice in achieving performance goals. The Radian Research Board of Directors meets every quarter.


Corey Rosen   Corey Rosen, Chairman of the Board and Chair of Corporate Governance Committee (Outside Director) Corey Rosen is the senior staff member and founder of the National Center for Employee Ownership. The NCEO is widely considered to be the authoritative source on broad-based employee ownership plans. He cofounded the NCEO in 1981 after working five years as a professional staff member in the U.S. Senate, where he helped draft legislation on employee ownership plans. He is the author or co-author of over 100 articles and numerous books on employee ownership. He has appeared frequently on CNN, PBS, NPR, MSNBC, and other network programs; and is regularly quoted in The Wall Street Journal, The New York Times and BusinessWeek. He has lectured on employee ownership on six continents and previously served on the Board of Directors of the Great Place to Work Institute. Corey has a Ph.D. in Political Science from Cornell University.


Arden Bement   Arden Bement, Jr., Corporate Secretary and Chair of Strategy Committee (Outside Director) A few highlights of Arden's vast career includes:  He is a former Director of the National Science Foundation (NSF) and also a former Director of the National Institute of Standards and Technology (NIST).  He was the founding Director of the Global Policy Research Institute and was the Chief Global Affairs Officer for Purdue University.  In addition, Arden has been a Distinguished Professor of Nuclear Engineering, Materials, Electrical and Computer Engineering at Purdue University and  is a retired lieutenant colonel of the United States Army Corps of Engineers.  Arden received a BS degree in Engineering from the Colorado School of Mines, MS degree in Engineering from the University of Idaho and a PhD in Engineering from the University of Michigan.


Charles Weimer   Charles Weimer, Chair of Compensation Committee (Outside Director) Charles has a BS degree from Louisiana State University in Electrical Engineering with a minor in Physics and Mathematics.  Chuck started his career as a Distribution Engineer at Mississippi Power & Light Company and within a year he became a Meter Engineer in the Electric Meter Department and later was promoted to the position of Meter Supervisor over Field Testing of Electric Meters.  Chuck then made a career change to the position of District Sales Manager for Duncan / Landis & Gyr Metering.  In 1980 Chuck and his wife, Sue, founded Watthour Engineering Company, Inc. (WECO) where he served as President and CEO until 100% of the stock was sold to Radian Research, Inc.


Tim Everidge   Tim Everidge, Chief Executive Officer and ESOP Benefits Committee Chairman (Inside Director) Tim has over 20 years of experience in the electric utility industry, the Company's main customer base.  Tim has an intimate knowledge of Radian Research, its operations and its market.  Tim has visited customers in nearly 30 countries and has played a key role in defining Radian's new product development path.   Tim's leadership provides a clear vision and direction for the Company as it continues to expand and grow to new levels of success.  Tim has BS and MS degrees from Indiana State University in Electronics and Computer Engineering Technology and he also completed the Executive Integral Leadership program in the College of Business at the University of Notre Dame.


Return To Top ^

dots

Radian's Founder

Glenn A. Mayfield
Oct. 7, 1944 - Jan. 17, 2007

Glenn Mayfield was one of the most respected men in the electric utility industry. He was a brilliant scientist, inventor, entrepreneur and master joke teller. Glenn’s lifelong passion and focus was the relentless pursuit of perfection in the area of power and energy measurement. Radian Research, Inc. sprang from Glenn’s imagination, ingenuity, passion and dedication to being the absolute best. Radian went from Glenn’s imagination to becoming one of the most recognized and respected brand names in the electric utility industry. Glenn had 13 design patents in the area of electrical metrology. His genius mindset and determination forged Radian’s identity as The Energy Standard by which all others are compared. The name “Radian” has become synonymous with “Standard” throughout the electric utility industry and Radian is arguably the leading producer of power and energy standards in the world.

Anyone who met Glenn knows he was truly one of a kind. Wherever he went, whoever he met, Glenn Mayfield left an impression. Glenn will be deeply missed and can never be replaced. At the same time, Glenn’s spirit lives on in the loyal, dedicated employees of Radian Research. His vision and determination to be the absolute best is alive and well, echoing through the halls of Radian Research, Inc. Glenn’s desire was for Radian to continue playing a leadership role in test and measurement instrumentation long after he was gone and the employees of Radian Research are dedicated to carrying on Glenn’s legacy in a manner that would make him proud.


Return To Top ^

dots

Radian Research Operating Management

     
OPERATING MANAGEMENT

   



Renee Mundell
Manager – Customer Service & Support


 


Marcus Zickefoose
Strategic Account Manager & Sales Team Leader

     



Bob Whitmore
Regional Sales Manager


 


Raeann Miller
Regional Sales Manager


     



John Cleveland
Regional Sales Manager


 


Ken Grant
Regional Sales Manager


     



Bob McIntyre
Communications Manager


 


Eddie Walker
Material Control Manager


     



Bret Birdwell
Group Leader - WECO Meter Testing Solutions


 


Lea Wren
Chief Engineer - Radian Special Projects


     



Joel Canine
Manager - Research, Development & Engineering


 


Mark Billings
Manager - Production


     



Ryan Roth
Hardware Solutions Product Manager


 


Chad Marcum
Software Solutions Product Manager



     



Kyle Francis
Software Solutions Project Manager



 


Dan Prljevic
Senior Business Development Manager



     



Tom Downam
Director - Quality Assurance



 


Eddie Patton
Director - Software Solutions Product Development



     



Chuck Hince
Director – Software Solutions Business Management



   
     
   
EXECUTIVE MANAGEMENT

   




Peter Dack
Vice President – Product Management
& Business Development


Pete has a B.S. degree in Electrical Engineering from Norwich City College in the United Kingdom. Pete has extensive experience in the areas of sales, marketing, product management, and production engineering in the field of test and measurement instrumentation. He also has a black belt lean certification in Transactional Process Improvement. Pete is an adventurous traveler visiting numerous countries and six continents conducting business for Radian Research.

 



Martin Rogers
Vice President – Finance and
GM of WECO Software Solutions

Marty has an A.S. degree in Business Administration and a B.S. degree in Accounting from Rochester Institute of Technology as well as an M.B.A. from St. John Fisher College. Marty has extensive experience in the field of accounting and finance including mergers, acquisitions, and initial public offerings. He is a US Army Veteran and has taught college courses in Corporate Finance. Marty is an avid marathon runner who enjoys the journey and the challenge of completion.

     




Tim C. Everidge
President and Chief Executive Officer and
Acting Vice President of Sales & Customer Service

Tim has BS and MS degrees from Indiana State University in Electronics Engineering Technology and Computer Engineering Technology and he also completed the Executive Integral Leadership program in the College of Business at the University of Notre Dame. Tim has held various positions in development engineering, marketing, and sales while deriving satisfaction from providing solutions that help customers accomplish their objectives. Tim is an advocate of meaningful employee engagement as a key component in meeting and exceeding customer expectations.

   
     

Return To Top ^

dots

Please contact us - We are here for you and excited to be your solutions partner!

Limited resources or need a solution quickly?
If you need additional information about your project just contact us, we are here to help. We can support you at any level from telephone support, or on-site solutions for a reasonable price. Contact us at radian@radianresearch.com or call 765-449-5500. Be assured that we want to be your partner in success!


Customer Support Manager
Renée Mundell
Manager – Customer Service
& Support

765-449-5501
rmundell@radianresearch.com
More about Renee >

Technical Support 765-449-5576
technicalsupport@radianresearch.com
Ryan Moffitt
Customer Service
Technical Support Specialist

765-449-5542
rmoffitt@radianresearch.com
More about Ryan M. >
Tristan Harris
Customer Service
Technical Support Specialist

765-449-5553
tharris@radianresearch.com
More about Tristan >
Harold Kennedy
Customer Service
Technical Support Specialist

601-933-0933
harold@watthour.com
More about Harold >
Craig Gardner
Customer Service
Technical Support Specialist

765-449-5561
cgardner@radianresearch.com
More about Craig >
 
Software Support 601-933-0939
software@rrwe.net
Jill Goff
Customer Service
Software Support Specialist

601-933-0934
jgoff@watthour.com
More about Jill >
Andrew Shults
Customer Service
Software Support Specialist

601-933-0929
ashults@watthour.com
More about Andew >

Inside Sales & Service 765-449-5575
radian@radianresearch.com
Meredith Peterson
Customer Support Coordinator
765-449-5551
mpeterson@radianresearch.com
More about Meredith >
Gabby Rainwater
Customer Service Coordinator
765-449-5539
grainwater@radianresearch.com
More about Gabby >

Field Sales & Service
Ed Faulkner
Sales & Technical Support Specialist
765-449-5500
efaulkner@radianresearch.com
More about Ed >

Return To Top ^

dots

Certification and Accreditation

ISO-9001:2015 Certification

At Radian Research providing quality products and services is a principle company objective. To demonstrate the company's commitment to quality, Radian Research has implemented a quality system and has obtained ISO-9001:2015 by Lloyd's Register Quality Assurance Ltd. The ISO-9001:2015 certification indicates that a quality mindset permeates the activities of each department within Radian Research.

Click here to view our ISO-9001:2015 certificate


ISO/IEC-17025:2017 Accreditation

At Radian Research, we are committed to leadership in power and energy measurement solutions. To illustrate Radian’s commitment to offer our customers the best in measurement quality and technical competence our calibration laboratory has achieved accreditation under ISO/IEC-17025:2017 “General Requirements for the Competence of Testing and Calibration Laboratories” while maintaining compliance to ANSI/NCSL Z540-1-1994 and ISO 9001:2015. Calibration of products manufactured and serviced at Radian continues to be traceable to the SI through NIST (National Institute for Standards and Technology).

Click here to view our ISO/IEC-17025:2017 certificate



International Trade Council Qualified
Accredited Service Provider


Radian Research is committed to leadership in power and energy measurement solutions. To illustrate Radian's commitment in offering our customers the best measurement quality, we have achieved accreditation as a Qualified Accredited Service Provider and are included in the Qualified Manufacturers List (QML) of the International Trade Council.

Click here to view our International Trade Council Accreditation



Return To Top ^


dots

Careers at Radian Research, Inc.

Radian Research, Inc., an employee owned company, is a world leader in energy measurement instrumentation providing a multitude of electrical metrology products that offer accuracy levels that are arguably the best in the world from private industry. Radian provides an energetic work environment, with an innovative spirit, competitive pay and benefits. Please send your resume to Radian Research, Inc.; 3852 Fortune Drive; Lafayette, IN 47905; Attn: Human Resources. You may also send your resume via E-mail to: careers@radianresearch.com.

Radian Research is located in Lafayette, Indiana which is positioned approximately 60 miles northwest of Indianapolis, Indiana and approximately 120 miles southeast of Chicago, Illinois. To learn more about the greater Lafayette community please visit the website of: www.lafayettechamber.com.  Below is a list and description of current position openings:

Radian Research, Inc. is proud to state that it is an Equal Employment Opportunity Company. Our efforts to seek and maintain the value of a diverse workforce insures that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

  Open positions:


arrow Accountant

Position Summary:
To support the Accounting team in carrying out the responsibilities of the Finance / Accounting Department, including all accounting operations relating to accounts payable, accounts receivable, general ledger, and financial reporting. Perform related accounting and financial analyses and reporting in one or more financial areas including auditing, budgeting, general accounting, and tax compliance. Apply accounting concepts, theories and principals to develop solutions to problems, and adhere to FASB guidelines and other regulations in the performance of duties.

Responsibilities:
- Reconcile and maintain balance sheet accounts
- Monitor COGS to ensure accuracy based on the specific identification method
- Prepare special reports by collecting, analyzing, and summarizing
  information and trends
- Assist in inventory purchasing decisions as directed by management
- Maintain business registrations in various states where necessary
- Assist in the preparation of contract bid paperwork where necessary
- Work with Department Managers to prepare the annual budgets
- Collect, file, and remit Sales & Use taxes as necessary
  for multiple states
- Assist in the preparation and distribution of financial statements
- Analyze total corporate and departmental expenses; including
  comparisons to budget, forecasted results, and trended results
- Document policies, procedures and workflow for assigned areas
  of responsibility
- Assist with banking activities, including bank reconciliations, line
  of credit draws, etc
- Prepare and post journal entries
- Provide assistance with external audits
- Maintain the Fixed Asset and associated depreciation schedules;
  insure proper recording of new purchases, disposals and transfers
- Assist with payroll system and payroll related items as needed
- Assist in tracking and maintaining company insurance policies
- Analyze manufacturing costs comparing standard costs to actual
  production costs
- Learn and assist with managing the Cost Accounting System
- Contribute to department and organization special projects as assigned
- Other Duties as may be assigned

Education:
A Bachelor’s degree in Accounting, or a Bachelor’s degree in business with an emphasis in Accounting (course work in cost accounting) is required.

Education:
5+ years’ experience as an Accountant in a Manufacturing environment. Supervisory experience in working with accounting staff.

Knowledge of:
- Generally Accepted Accounting Principles (GAAP)
- Strong analytical and accounting skills
- Intermediate to advanced experience with MS Word, MS Excel, MS Outlook and or
  similar programs
- Intermediate to advanced knowledge of major accounting software packages for both
  general ledger and statutory accounting. Navision preferred
- Must be able to effectively handle multiple projects simultaneously in a deadline
  driven environment
- Excellent verbal, written communication and interpersonal skills
- Ability to work independently and as part of a team and take on new tasks with high
  level of difficulty
- The individual will be expected to work with minimal up-front guidance and take
  ownership of assigned tasks
- Ability to interface closely with Operational Management

Skilled at:
Oral and written communications, Team building, Effectively interfacing with all levels of the organizational chart.

Desirable Qualifications:
Proficient with grammar, spelling and punctuation.



   
arrow Customer Service Coordinator

Position Summary:
This position is the focal point for processing all Return Material Authorizations (“RMAs”) relating to Service returns. The role requires daily interaction via telephone, in person, and email with Customers, Representatives, Service & Sales Department, and frequent interaction with all other Departments, including Production/Shipping, Accounting, Engineering, etc. This position will prepare Repair and CVAS quotations and will transact purchase orders and credit card information for RMAs. This position will conduct Customer satisfaction surveys and will work collaboratively to ensure our Customers are supported and provided service which exceeds the Customers’ expectations. This position will be responsible for learning, training, and maintaining integrity of existing and writing revised and new processes and procedures relating to Service administrative processing functions.

The Customer Service Coordinator position and Customer Support Coordinator positions serve as a backup to one another. In the absence of the Customer Support Coordinator, and as needed, this position will prepare Sales quotes, process Sales Orders – including system entry, purchase order processing, credit card processing, shipping instructions, etc., and perform other Sales administrative responsibilities, as applicable.

This is a dynamic, high-energy, highly interactive position which requires excellent communication, collaboration, and multi-tasking skills; while simultaneously providing undivided attention to our Customers and their needs. This position requires a high degree of accuracy, flexibility, integrity, and initiative. This position also requires some decision-making involved responsibilities which must be Customer-centric and in the best interest of the Company.

Responsibilities:
- Issue RMAs
- Enter and progress all RMA orders using our Corporate Database
- Review, accept, revise, or decline Purchase Order Contracts (“POs”)
- Process accepted POs in our Corporate Database
- Communicate professionally with Customers and Representatives via telephone, in person,   and e-mail
- Maintain Service Customer files
- Utilize our Customer Relations Management (CRM) tool to maintain Customer records
- Participate in creating and disseminating CVAS promotional material and programs
- Perform Customer satisfaction surveys and reports
- Maintain RMA pricing in Price Lists and in our Corporate Database
- Back-up to Customer Support Coordinator
- Other duties assigned by Supervision or Management

Education:
Minimum of an A.S. degree in Office Management, Business Administration, Business Management, Sales or Administrative Assistant from an accredited college or university or similar work experience. Minimum of 2 years Customer-Service experience. Fluency of Spanish (verbal and written) is a plus.

Knowledge of:
- General computer skills
- Advance knowledge of Microsoft office software including Excel and Word
- Spanish, written and spoken, is a plus
- E-mail and Windows-based/Cloud-based CRM tools, i.e. Salesforce

Skilled at:
- Maintaining a positive attitude, even under high-pressure Customer complaint situations
- Collaborating and positive Team participation
- Organization, filing, documentation, maintenance of spreadsheets, reports, and schedules
- Self-motivation
- Clear, concise, Customer-centric verbal and written communication skills

Desirable Qualifications:
- Positive interpersonal skills
- Enthusiasm for Radian and its products
- Ability to work independently and as part of a team
- Excels in a fast-paced environment
- High degree of accuracy, integrity, and honesty
- Strong attention to detail
- Flexibility in work requirements, routines, and schedules



   


Return To Top ^

dots

Locations

Radian Research, Inc.

Lafayette Indiana Facility (Headquarters)
3852 Fortune Drive
Lafayette, Indiana 47905 USA

Radian Research world wide headquarters is located in a 40,000 square feet custom-built building in Lafayette, Indiana USA. The city of Lafayette is located approximately 60 miles northwest of Indianapolis, Indiana and approximately 120 miles southeast of Chicago, Illinois.



Pearl Mississippi Facility
333 Crosspark Drive
Pearl, Mississippi 39208 USA

Our Pearl facility is a 25,000 square feet building conveniently located ten minutes southeast of the Jackson-Evers International Airport in central Mississippi.




Return To Top ^




   

You Know It;s True When It's Blue
An Employee Owned Company
Certification and Accreditation Home Copyright Radian Research Inc 2015