Live Chat
  About Radian Radian Reps How to Buy Radian Customer Services Customer Hub Contact Radian Research Inc.


Radian Research Logo


Radian ANSI Products
Radian IEC Products
Radian Customer Services



 


  Support

 
dots

Product Registration arrow   Annual Recalibration Reminder arrow
     
Request RMA arrow   Customer Satisfaction Survey arrow


dots



Product Registration Form


Promotional Code:


Your Information

Name:
Company:
Address:
City:
State:
Zip:
Phone:
Email

Product Information

Model Number:
Serial Number:
Date of Purchase:
Order Number:

Primary Point of Use

Field
Standards Lab
Meter Shop
Other

Comments


I would like information on the following:
Energy Reference Standards
Portable Field Test Systems
Meter Shop Test Systems
Laboratory Calibration Systems
Accessories
Other  
 
   


dots


Service Repair & Calibration RMA Information Form

Please provide the following information to receive your RMA (returned material authorization).

Radian offers fixed pricing on all service & calibrations.

To ensure that the correct information is entered into our RMA system, please provide the following information.

  1. Product model and serial numbers:
  2. Reason for return with any failure modes and/or error codes if any:
  3. Your company's current billing address (the company to be billed - please provide, even if under warranty):
  4. Your current shipping address (where the unit is to be returned). If same as billing address leave blank:
  5. Your contact information (required):
    Name: Phone: Email:

  6. Preferred shipping method (If you are requesting that we use your shipping account number, please provide.):
  7. Please specify whether you will be using a purchase order (placed at the time of sending units in will avoid delays in turn around time) or credit card:
    Purchase order
    Credit card

If you are a representative of the customer please enter the customers name. (owner of the equipment):

This information is required prior to issuing any RMA's.
Your satisfaction is important to us. Obtaining the correct information at this time will greatly decrease the quantity of billing and shipping problems associated with RMA's and expedite the return shipment to you.


dots


Recalibration Services Annual Reminder


We are pleased to offer our assistance in the timely calibration of your power and energy measurement equipment.  To enable us to provide the best service to you, please provide the following information.  We will use this information to proactively provide an RMA to you on an annual basis.  This RMA generation is designed to provide the reminder and convenience for you to send your equipment to Radian for its annual calibration.



  1. Product model and serial number(s):
  2. Company's billing address (the company to receive the Invoice):
  3. Company's shipping address (where the unit(s) is/are to be returned).  If same as billing address, you may leave blank:
  4. Preferred shipping method (If you are requesting that we use your shipping account number, please provide.)
  5. Your contact information (required):
    Name: Phone: Email:

  6. Please specify whether you will be using a purchase order (placed at the time of sending units in will avoid delays in turn around time) or credit card:
    Purchase order
    Credit card

Thank you for choosing Radian Research as your solutions partner!  Your business is much appreciated!



dots



Customer Feedback

At Radian Research we are committed to total customer satisfaction for the products and services that we provide. In order to assist us in accomplishing that goal, we encourage and appreciate your comments, suggestions, complaints and compliments.

Thank you for taking a few moments to comment on the quality of products and service that you received from Radian Research, Inc. This valuable feedback gives us a measure of how well we are serving our customers.

Providing your contact information will allow us to better address your comments. However if you prefer you may omit your contact information and remain anonymous.

Please provide the following information and click the "Send" button below.

Name:
Company:
Address:
City:
State / Country:
Zip:
Phone:
Email

Description or Model of Product or Service that you are commenting about:

Product

Not Satisfied
Satisfied
1 2 3 4 5
Lead Time for Product/Service Delivered
On-time Delivery of Product/Service
Product Quality
Product Reliability
Ease of Product Use, Installation or Setup
Product Price
Product Warranty

Where could we most improve (your comment):

What future products would you like Radian Research to offer?

Factory Service/Support

Not Satisfied
Satisfied
1 2 3 4 5
Accessibility
Timeliness of Response
Technical Knowledge
Turnaround Time of Service

Local Representative Service/Support

Not Satisfied
Satisfied
1 2 3 4 5
Accessibility of Local Representative
Timeliness of Response
Technical Knowledge of Local Representative


Comments or suggestions on any dissatisfaction:

Any other overall comments:

Thank You!

dots


You Know It;s True When It's Blue
An Employee Owned Company
Certification and Accreditation Home Copyright Radian Research Inc 2015